Privacy Policy

At Avenza Mart, we respect your privacy and are committed to protecting the personal information you provide when using our online store. This Privacy Policy explains how we collect, use, store, and protect information when you visit our website or place an order with us.

By using our website, you acknowledge and agree to the practices described in this Privacy Policy.

1. Information We Collect

When you browse our website, create an order, or interact with our services, we may collect information such as:

  • Name
  • Email address
  • Phone number
  • Billing and delivery information
  • Order and purchase details
  • Payment-related information required to process your order
  • Device, browser, and website usage information
  • Information you voluntarily provide when communicating with us

We only collect information that is reasonably necessary to provide and improve our services.

2. How We Use Your Information

We may use collected information to:

  • Process and fulfill your orders
  • Arrange delivery of purchased products
  • Process payments and transactions
  • Provide order updates and service-related notifications
  • Respond to customer inquiries
  • Improve our website, products, and shopping experience
  • Prevent fraudulent, unauthorized, or potentially harmful activity
  • Maintain business and transaction records
  • Comply with applicable legal and regulatory requirements

3. Payment Information

Payments may be processed through secure payment services available at checkout. Avenza Mart does not intend to store complete payment card details on its own systems where payment processing is handled by an authorized payment provider.

Payment information may be subject to the privacy policies and security practices of the relevant payment service provider.

4. Cookies and Similar Technologies

Our website may use cookies and similar technologies to help provide a better shopping experience.

Cookies may be used to:

  • Remember shopping preferences
  • Keep items in your shopping cart
  • Understand website usage
  • Improve website functionality
  • Measure the effectiveness of our services and promotions

You may be able to control or disable cookies through your browser settings. However, disabling certain cookies may affect some website functionality.

5. Sharing of Information

We do not sell or rent your personal information.

We may share necessary information with trusted service providers when required to operate our business, including providers involved in:

  • Payment processing
  • Order fulfillment
  • Delivery and logistics
  • Website hosting and technical services
  • Website analytics and performance
  • Fraud prevention and security

These parties may only receive information necessary to perform their relevant services or where disclosure is required or permitted by applicable law.

6. Data Security

We take reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, misuse, alteration, disclosure, or loss.

However, no method of electronic transmission or storage can be guaranteed to be completely secure. Therefore, while we work to protect your information, we cannot guarantee absolute security.

7. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including fulfilling orders, maintaining business records, resolving disputes, preventing fraud, and meeting applicable legal or regulatory obligations.

When information is no longer required, it may be securely deleted or anonymized where appropriate.

8. Third-Party Services

Our website may use third-party services that assist with payments, delivery, analytics, advertising, website functionality, or other business operations.

Third-party services may process information according to their own privacy policies and terms. We encourage customers to review the privacy practices of relevant third-party services when applicable.

9. Children's Privacy

Our website is not intended to knowingly collect personal information from children. We encourage parents or guardians to supervise children's online activities and avoid providing personal information without appropriate supervision.

10. Your Privacy Rights

Depending on applicable laws and circumstances, you may have rights regarding your personal information, including the ability to request access to, correction of, or deletion of certain information.

Requests may be subject to verification and applicable legal requirements.

11. Changes to This Privacy Policy

Avenza Mart may update this Privacy Policy from time to time to reflect changes in our services, business practices, legal requirements, or privacy practices.

Any updated version will be published on this page with a revised Last Updated date.

12. Acceptance of This Policy

By using the Avenza Mart website, you acknowledge that you have read and understood this Privacy Policy and agree to the collection and use of information as described above.

13. Contact Information

For privacy-related questions or requests, please use the appropriate customer support or communication channels provided by Avenza Mart on the website.