Shipping Policy

At Avenza Mart, we aim to make your shopping experience simple and convenient. This Shipping Policy explains how orders are processed and delivered within the UAE.

1. Shipping Coverage

Avenza Mart currently offers delivery within the United Arab Emirates, subject to available delivery coverage.

Delivery availability may vary depending on the destination, location, and local delivery conditions.

2. Order Processing

Orders are processed after they have been successfully placed and the required order information has been received.

Processing time may vary depending on:

  • Order volume
  • Product availability
  • Order verification
  • Weekends and public holidays
  • Other operational circumstances

Once your order has been processed and dispatched, it will be handed over to the relevant delivery service.

3. Delivery Time

Estimated delivery times may vary depending on your delivery location and current logistics conditions.

While we work to deliver orders as quickly as possible, delivery dates are estimates and are not guaranteed. Delays may occasionally occur due to circumstances beyond our control, including:

  • Weather conditions
  • Traffic or transportation disruptions
  • Public holidays
  • High order volumes
  • Incorrect or incomplete delivery information
  • Unexpected logistics or operational delays

4. Delivery Information

Customers are responsible for providing accurate and complete delivery information during checkout.

Please carefully review your:

  • Full name
  • Delivery address
  • Building or villa information
  • Area and emirate
  • Phone number
  • Any other information required for successful delivery

Avenza Mart cannot be responsible for delivery issues resulting from incorrect, incomplete, or outdated information provided by the customer.

5. Delivery Attempts

The delivery service may attempt to contact the customer or deliver the order according to its standard procedures.

If a delivery cannot be completed because the recipient is unavailable or the provided information is incorrect, additional delivery arrangements or charges may apply depending on the circumstances.

6. Shipping Charges

Any applicable shipping or delivery charges will be displayed during the checkout process before the order is completed.

Shipping fees may vary depending on the order, destination, promotions, or other applicable conditions.

7. Order Tracking

Where tracking is available, tracking information may be provided after the order has been dispatched.

Tracking updates are provided by the relevant delivery service and may take some time to become available after dispatch.

8. Delayed Orders

Although we make every reasonable effort to meet estimated delivery times, Avenza Mart is not responsible for delays caused by circumstances outside our reasonable control.

If an order experiences an unexpected delay, delivery may take longer than the original estimated timeframe.

9. Damaged Packages

If your package appears visibly damaged when delivered, please inspect the order carefully.

If the product itself has been damaged, follow the procedures described in our Return & Refund Policy for reporting the issue and requesting an appropriate resolution.

10. Incorrect or Missing Items

If you receive an item that differs from what you ordered or an item appears to be missing, the issue should be reported as soon as reasonably possible.

The order will be reviewed, and an appropriate resolution will be provided according to the circumstances and applicable policies.

11. Changes to Shipping Information

If you need to update your delivery information after placing an order, the change may only be possible if the order has not yet been processed or dispatched.

Once an order has been dispatched, changes to the delivery address may no longer be possible.

12. Shipping Restrictions

Certain locations, buildings, or delivery areas may be subject to restrictions imposed by delivery providers or local conditions.

Where delivery to a particular location is unavailable, the customer may be contacted or the order may require an alternative delivery arrangement.

13. Public Holidays and Special Periods

Delivery and order processing may take longer during public holidays, promotional campaigns, peak shopping periods, or other periods of unusually high demand.

Customers are encouraged to consider these possible delays when placing time-sensitive orders.

14. Policy Updates

Avenza Mart may update this Shipping Policy from time to time to reflect changes in our delivery services, business practices, or applicable requirements.

Any updated version will be published on this page with a revised Last Updated date.

15. Important Notice

By placing an order with Avenza Mart, you acknowledge that delivery times are estimates and may be affected by circumstances outside our control.

We remain committed to processing orders responsibly and providing a smooth and reliable delivery experience for our customers across the UAE.